Last updated: October 2026
14-day returns
Changed your mind? You can return your order within 14 days of receiving it, for any reason. Just let us know within those 14 days that you'd like to return it.
Condition of returned items
To get a full refund, the camera and all accessories should be returned in their original packaging, with all parts included. You're welcome to try the product the way you would in a shop. If an item comes back damaged or with missing parts, we may reduce the refund to reflect the lost value.
How to start a return
- Email us at mm.business0708@gmail.com with your order number and the reason for the return.
- We'll reply within 1–2 business days with the return address and instructions.
- Pack the item securely and send it back within 14 days of contacting us. Keep the tracking number.
Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
Return shipping costs
If you're returning an item because you changed your mind, you pay for return shipping. If the item is faulty, damaged on arrival or not what you ordered, return shipping is free.
Refunds
Once we've received your return, we'll refund you within 14 days to your original payment method. Your bank may need a few extra days to show the money in your account.
Faulty or damaged items
Every camera comes with a 6-month warranty against manufacturing defects. If your camera arrives damaged or stops working because of a defect, email us a photo or short video of the problem. We'll send a free replacement or give you a full refund. This doesn't affect your legal rights as a consumer.
What isn't covered
The warranty doesn't cover damage caused by accidents, misuse, water, or attempts to open or repair the device.